Man With a Van Battersea Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Battersea provides household and commercial removal, collection, delivery and related services within the United Kingdom. By making a booking with us, you agree that you have read, understood and accepted these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company", "we", "us" and "our" mean Man With a Van Battersea, the provider of removal and transport services.

1.2 "Customer", "you" and "your" mean the person, firm or organisation that requests and pays for the services.

1.3 "Services" means any removal, transport, collection, delivery, loading, unloading, packing, furniture assembly or related services supplied by us.

1.4 "Vehicle" means any van or other vehicle used by us to provide the services.

1.5 "Service Area" means the locations in which we offer man and van and removal services, primarily within London and the wider UK as agreed at the time of booking.

2. Scope of Services

2.1 We provide man and van and removal services for domestic and commercial customers, including but not limited to local moves, longer distance moves within the UK, item collections and deliveries, and light transport services.

2.2 The precise scope of services for each booking will be set out in our written or verbal confirmation and may include the number of staff, size of vehicle, estimated duration, and any additional services such as packing or furniture dismantling.

2.3 We reserve the right to refuse to move any item that we reasonably consider to be unsafe, illegal, excessively heavy, not suitably packed, or likely to cause damage to the vehicle, property or other goods.

3. Booking Process

3.1 Bookings may be requested by you via our website contact form or other methods we make available. A booking is not confirmed until we have accepted it and provided you with confirmation of the date, time, charges and key details.

3.2 You are responsible for providing accurate and complete information when requesting a quote or making a booking, including collection and delivery addresses, access details, parking restrictions, size and type of items, number of floors and any other relevant information.

3.3 Our quote is based on the information you supply at the time of booking. If that information is incomplete or inaccurate, we reserve the right to adjust the price, amend the service, or cancel the booking if the work is materially different from that described.

3.4 By confirming your booking, you warrant that you are the owner of the goods to be moved or have full authority from the owner to enter into a contract for removal on their behalf.

3.5 Any time or date given for the start or completion of the services is an estimate only. While we aim to keep to agreed times within our service area, delays may arise due to traffic, access issues or other factors beyond our control.

4. Access, Parking and Customer Responsibilities

4.1 You must ensure reasonable access to the collection and delivery addresses, including vehicle access, clear hallways, staircases and lifts, and any necessary permissions from neighbours, building management or local authorities.

4.2 You are responsible for arranging and paying for suitable parking for our vehicle at both collection and delivery locations. Any parking charges, penalty notices or fines incurred due to a lack of suitable parking arrangements may be added to your final bill.

4.3 You must be present, or ensure an authorised representative is present, at the agreed times to supervise and direct the work, sign relevant documents, and confirm that the services have been completed.

4.4 You must ensure that all goods are safely and appropriately packed unless we have agreed to provide packing services. Fragile items must be clearly marked and adequately protected.

4.5 You are responsible for disconnecting and preparing appliances, dismantling items unless otherwise agreed, and ensuring that all contents are removed from furniture and appliances where necessary for safe transport.

5. Prohibited and Restricted Items

5.1 We do not carry the following items under any circumstances: illegal goods, stolen goods, drugs, weapons, explosives, flammable materials, live animals, perishable foods, or any items that breach health and safety or transport regulations.

5.2 We may also decline to move cash, jewellery, precious metals, valuable documents, antiques, or items of exceptional value unless we have agreed to do so in writing and suitable arrangements have been made for their packing and handling.

5.3 If you include prohibited or restricted items without our knowledge, they will be moved at your sole risk and we accept no liability for loss, damage or related consequences. You will also indemnify us for any loss, damage, or expense that we may suffer as a result.

6. Prices and Payment Terms

6.1 Our charges may be based on an hourly rate, a fixed price, or a combination of both, as set out in your booking confirmation. Prices may vary depending on the service area, distance, volume of goods, number of staff required and any additional services requested.

6.2 Unless otherwise stated, quoted prices do not include congestion charges, tolls, parking fees or similar charges, which will be added to your final bill if incurred in the course of providing the services.

6.3 We reserve the right to request a deposit to secure your booking. The amount and due date of any deposit will be confirmed at the time of booking.

6.4 Payment for the balance of the charges is due on or before completion of the services, unless we have agreed alternative payment terms in writing prior to the move.

6.5 We may charge reasonable waiting time if our staff or vehicles are delayed due to circumstances outside our control, including but not limited to delayed access to premises, keys not being available, or where you are not ready at the agreed time.

7. Cancellations and Amendments

7.1 You may cancel or amend your booking by giving us notice as early as possible. All cancellations and changes must be communicated using the same method used to make the booking or by another clear method we accept.

7.2 If you cancel more than 7 days before the scheduled service date, any deposit paid will normally be refunded, less any reasonable administrative costs.

7.3 If you cancel between 7 days and 48 hours before the scheduled service date, we reserve the right to retain part or all of your deposit to cover our costs and loss of business.

7.4 If you cancel within 48 hours of the scheduled service time, fail to be present, or do not provide access, we reserve the right to charge up to 100 percent of the quoted price.

7.5 If you wish to change the date, time or scope of services, we will try to accommodate your request but cannot guarantee availability. Changes may result in revised charges based on our current rates and schedule.

7.6 We reserve the right to cancel or postpone a booking due to circumstances beyond our reasonable control, including but not limited to vehicle breakdown, staff illness, extreme weather, accidents or other events affecting our ability to operate safely. In such cases, we will offer an alternative date or a refund of any amounts paid for the affected service.

8. Liability for Loss or Damage

8.1 We will take reasonable care in handling and transporting your goods while providing removal services within our service area. However, our liability is subject to the limitations set out in this section.

8.2 We will not be liable for loss or damage arising from your failure to pack items adequately, from inherent defects in items, from normal wear and tear, or from items that you have packed and sealed yourself where we cannot verify the contents.

8.3 We will not be liable for any loss or damage to cash, jewellery, works of art, antiques, important documents or items of special value unless we have agreed in writing to carry them and you have provided a full description and declared value.

8.4 We will not be liable for any indirect or consequential loss, including loss of profits, business interruption or loss of opportunity, arising from or in connection with the services.

8.5 Our total liability for any claim arising out of or in connection with the services, whether in contract, tort or otherwise, shall not exceed the price paid or payable for the specific service in relation to which the claim arises, except where a higher limit is mandated by law.

8.6 You must inspect your goods and property as soon as reasonably possible after completion of the services. Any visible loss or damage must be reported to us within 48 hours of completion. We may not be able to consider claims made outside this period.

8.7 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.

9. Customer Indemnity

9.1 You agree to indemnify and keep us indemnified against all losses, costs, damages, claims, expenses and liabilities that we may incur as a result of:

(a) your breach of these Terms and Conditions,

(b) your inclusion of prohibited or hazardous items,

(c) your failure to obtain appropriate permissions or parking arrangements, or

(d) any inaccuracy or omission in the information you provide.

10. Waste, Disposal and Environmental Regulations

10.1 We are primarily a removal and transport service. We are not a licensed waste carrier unless expressly stated, and we do not routinely carry out waste disposal or rubbish clearance.

10.2 Where we agree to remove items for disposal, this will be clearly stated as part of the booking. Such work will be carried out in accordance with applicable UK waste, recycling and environmental regulations.

10.3 You must not present for removal any hazardous or controlled waste, including but not limited to chemicals, solvents, asbestos, medical waste, gas cylinders or other items subject to special handling rules.

10.4 If we discover that goods collected for removal or disposal constitute controlled or hazardous waste, we may refuse to transport them, or if already loaded, we may return them to you or arrange lawful disposal at your cost.

10.5 You are responsible for any fines, penalties or costs arising from your failure to comply with waste and environmental regulations in connection with the items you ask us to move or dispose of.

11. Insurance

11.1 We maintain appropriate insurance cover for our vehicles and public liability in connection with the provision of our services.

11.2 Our insurance is subject to the terms, conditions and exclusions of the relevant policies. It is your responsibility to arrange additional insurance for your goods if you consider that the cover available through us is insufficient for your needs.

12. Complaints and Dispute Resolution

12.1 If you are dissatisfied with any aspect of our services, you should notify us as soon as possible so that we have a reasonable opportunity to resolve the matter.

12.2 We will investigate complaints promptly and aim to respond within a reasonable time frame, taking into account the nature and complexity of the issue.

12.3 If we are unable to reach a mutually acceptable resolution, either party may pursue their legal rights through the courts or any other dispute resolution mechanism available under UK law.

13. Data Protection and Privacy

13.1 We will collect and process your personal information only to the extent necessary to manage your booking, provide the services and meet our legal obligations.

13.2 We will take reasonable steps to protect your personal data from unauthorised access, loss or misuse and will retain it only for as long as necessary for the purposes for which it was collected.

14. Force Majeure

14.1 We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions if the delay or failure results from events or circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather, accidents, road closures, strikes, riots, acts of terrorism, war or governmental restrictions.

15. Variation of Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to that particular service.

15.2 Any changes to the services or prices after your booking is confirmed will be communicated to you and will not take effect without your agreement, except where such changes are required by law.

16. Severability

16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court of competent jurisdiction, that provision shall be deemed severed from the remaining provisions, which will continue to be valid and enforceable.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any disputes or claims arising out of or in connection with them or the services provided by us shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, their subject matter or formation.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or booking confirmation issued by us, constitute the entire agreement between you and us and supersede all prior discussions, correspondence, understandings or agreements relating to the subject matter.

18.2 You acknowledge that you have not relied on any statement, promise or representation that is not set out in these Terms and Conditions or in our written confirmation of your booking.